Missed call happens
Wave Workflow | Local Service Lead Recovery
Text missed callers back in under 60 seconds before they call the next company.
Wave Workflow installs a missed-call recovery system for local-service businesses that sends an instant text-back, captures the job details, alerts your team, and keeps every unresolved lead visible until someone closes the loop.
Built for phone-first teams where one missed call can become a lost job: HVAC, plumbing, roofing, electrical, pest control, restoration, and appointment-heavy local services.
The leak
The lead usually goes cold before anyone notices.
When someone calls a plumber, HVAC company, roofer, or electrician, they are usually not browsing for fun. They need help. If nobody answers, they often call the next company.
- 1No instant response when nobody answers.
- 2No intake for need, urgency, location, or callback window.
- 3No clear owner after the first callback fails.
- 4No follow-up reminder for unresolved missed calls.
- 5No owner report showing which opportunities are still open.
Installed workflow
A practical recovery flow for your current team and tools.
Within 14 days of access and approval, your team has a testable missed-call recovery workflow: missed call to text-back to intake to team alert to follow-up tracker to owner visibility.
Caller gets instant text-back
System captures need and urgency
Team receives a clear alert
Lead is tracked until resolved
Owner sees what is still open
What you get
Eight named pieces, one focused recovery system.
The offer is intentionally narrow. It closes one expensive operational leak without asking your team to rebuild the company around a new CRM.
60-Second Missed Call Text-Back System
Missed callers get a fast, approved response before the lead goes cold.
Service-Specific Intake Flow
Captures the caller's name, need, urgency, location, and preferred callback time.
Urgent Lead Team Alert
Sends your team the context they need, not just another phone number.
Unresolved Lead Tracker
Keeps missed-call opportunities visible until they are booked, contacted, closed, or marked not fit.
Weekly Owner Leak Report
Shows missed calls, replies, unresolved leads, and follow-up gaps.
Staff Handoff Guide
Gives your team a simple process for handling recovered leads.
Pre-Launch Test Scenarios
Verifies missed call, reply, urgent request, no-response, and failure paths before launch.
30-Day Optimization Window
Adjusts message wording, routing, and reporting after real usage starts.
Best fit
Built for businesses where calls are high intent.
This is strongest when a missed call can mean a same-day job, emergency request, quote, booking, or follow-up gap the owner cares about.
HVAC
Plumbing
Roofing
Electrical
Pest control
Garage door
Restoration
Cleaning
Appointment-heavy local services
The offer
Standard Recovery System
A focused install for local-service teams that need faster missed-call response, cleaner routing, and owner visibility without a full CRM migration.
$2,500 setup + $500/mo
Monitoring and optimization included.
- 60-Second Missed Call Text-Back System
- Service-Specific Intake Flow
- Urgent Lead Team Alert
- Unresolved Lead Tracker
- Weekly Owner Leak Report
- Staff Handoff Guide, launch testing, and 30-day optimization
Risk reversal
Launch Confidence Guarantee
If we cannot get the agreed missed-call recovery workflow running in testable form within 14 days after receiving required access and approvals, we keep working at no extra setup cost until it is testable or refund the setup fee.
This does not guarantee revenue, bookings, reply rates, or carrier deliverability. It guarantees a working, testable recovery workflow with approved copy, routing, tracking, and handoff.
Questions
Practical answers before a Lead Leak Map.
Does this replace our receptionist?
No. It supports your team by catching leads when nobody can answer and making follow-up visible.
Do we need a new CRM?
Usually no. We can start with your current tools or a simple tracker, then connect deeper if it makes sense.
What can you guarantee?
We guarantee the agreed recovery workflow will be testable if access and approvals are provided. We do not guarantee revenue, bookings, reply rates, or carrier deliverability.
Is this AI?
AI may help with intake, classification, summaries, or routing. The value is faster response, cleaner tracking, and fewer missed opportunities.
Next step
Want to see where leads are slipping through the cracks?
Book a 20-minute Lead Leak Map. We will review your current intake flow and show the smallest missed-call recovery system worth installing.